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EAS Audio Archive and Search
In 2004 the first mass-marketed Voice over IP (VoIP) services were launched, joining email and IM as a standard form of business communication. Telephone recording or voice logging, first used by call centers are now being used by many enterprises for technical, cost and risk management purposes. An electronically stored copy of phone conversations provides evidence that the company adheres to industry and governmental regulations.
The primary method for managing recordings is to leave the files in place on the source system – email, or the VoIP system. This methodology results in a number of issues including: escalating storage costs, performance degradation of the source system and legal search functions, deleted or lost records and difficult and time-consuming eDiscovery and audit processes. Companies attempting to offload audio files to low-cost storage systems often find they have no cost- effective method of categorizing, searching or responding to an eDiscovery or audit request on the orphaned content. The data must be reviewed and tagged manually file by file, with reprocessing required as the metadata and records management requirements evolve. This time-consuming, error-prone and expensive method is not scalable.
Autonomy IDOL technology is independent of content format and language. It is the backbone for a full spectrum of archive, eDiscovery, compliance, policy management and litigation readiness solutions designed to work together in a seamless process with enterprise systems and content repositories. In addition, Autonomy uses patented technology to maximize the value of rich media including audio and video files. The IDOL speech technology is speaker and language independent, making it far superior to other speech technologies based on phonics that require localized language dictionaries, training and manual identification of speakers.
The EAS family of products provides fully integrated archiving, compliance monitoring and eDiscovery of audio, video, and text files from over 400 content sources including email servers, phone systems and content management systems. The unified platform addresses all requirements for managing multiple content formats from multiple systems. These requirements include transparency, automatic classification and categorization, rapid legal search and retrieval based on metadata and the actual content of the file – including the content of audio files.
The real-time policy management capabilities provide granular control over management of calls. The disposition of calls is fully configurable, spanning source policies, calendar policies, archiving and routing policies, and corporate records management policies. For example, all audio recordings for the senior management team are routed for long term archive, while help desk calls are managed in local storage for 90 days and are then deleted unless a legal hold is applied.
The EAS solution uses a stubbing mechanism that removes the local copy of the file – reducing the load on the source system, while providing the end-user full access to the recording – even when offline. The archived copy of the recording is processed by the IDOL speech-to-text technology, creating an index of the content in the file in addition to a rich set of automatically created metadata information. The resulting index is utilized by other EAS products to provide a wide range of compliance monitoring and eDiscovery functions.
Prior to EAS Discovery, the review of audio files was a labor and time intensive process with teams of investigators listening to hundreds or thousands of hours of audio files that may or may not be relevant to the case matter. Keywords are rarely applied and are never adequate to fully describe the range of possible contexts of content. IDOL's advanced speech analytics eliminates the need to manually review all content. Investigators now have the ability to combine search phrases with IDOL metadata such as date, speaker, inbound/outbound, duration and emotion to quickly cull the most likely content for further processing. A wide range of visualization tools help investigators categorize calls and look for unexpected patterns of activity. The investigator may flag calls for individual review, drilling into the content – using ad-hoc searching to look for specific words within the recording or for a complete review for relevancy or privilege tagging. EAS Discovery provides a robust workflow process for managing multiple complex matters involving a wide variety of content including audio, video and text files from case assignment, legal hold, search, review and production export.
EAS is the world's first and only fully integrated text and rich media archive and eDiscovery platform to provide a full suite of advanced text and audio capabilities that penetrate and eliminate the traditional silos created by content format, language and source.
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Autonomy Group Customers
EAS On-Demand
